Frequently Asked Questions
Everything you need to know about our ranch-to-table products.
Where does your meat and produce come from?
All our products are sourced directly from our family-owned ranch in Colorado and a select network of local partners who adhere to our strict quality and sustainability standards.
How is the meat shipped to ensure freshness?
We ship our meat frozen in insulated coolers with dry ice or gel packs. We use expedited shipping to ensure your order arrives at your doorstep in peak condition.
Do you offer local pickup for Colorado residents?
Yes! Customers in the local area can select 'Local Pickup' at checkout to collect their orders directly from the ranch and save on shipping costs.
What is your return policy on perishable items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or there is an issue with quality, please contact us within 24 hours for a resolution.
Are your animals grass-fed and hormone-free?
Yes, our livestock is raised on open pastures with a natural diet. We never use growth hormones or unnecessary antibiotics, ensuring the highest quality hormone-free beef.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.